Retail

Equipping retail and consumer leaders with leading edge expertise and insights to manage change, navigate complexity and unlock value.

Not only has technology expanded customer expectations, but new competitors with challenging business models are coming to the fore. For most retailers this means major change is needed – new markets, changes to business practices, new customer offer, economics of channel shift and a whole new way of considering the physical estate.

Our retail consulting teams are composed of retail industry experts with skill sets that span the entire digital space, supported by proprietary platforms and solutions. As consumer behaviour continues to shift rapidly and abruptly in our pandemic-changed world, our work focuses on improving the commercial proposition, formats, and omnichannel and operations capabilities needed to deliver on retail strategy.

The fluid nature of change in retail currently fits very well with the way we work, and we have deep experience in applying our offer within retail.

In helping to define strategy or approach, we work with leadership teams (not in isolation), recognising that buy-in is equally as important as the answer itself. We can provide robust analytical support (useful in complex business cases and supply chain configuration), and bring experience from retail and other sectors.

When shaping and delivering projects, we ensure robust and realistic plans are developed, and ensure that the appropriate teams are in place to succeed. We generally operate with one or two senior roles, and look to get the best from the internal team.

In an independent assurance role, we utilise the experience of our senior consultants and partners to build an ongoing partnership with the project. We are collaborative, pragmatic and straight talking, and knowing the challenges in delivering change in retail, make sure the project is set up for success.